"> Hotel Receptionist Needed in Ireland | Now Available | Apply Now

We have an exciting opportunity for an experienced reservation agent to join our Front desk team here at The House Hotel. Working with the Front Office & Sales Team to deliver excellent guest care.

  • Greets guests over the phone in a friendly, welcoming and courteous manner
  • Records reservation information accurately onto Hotsoft or Opentable
  • Identifies and records group and transient business codes
  • Records and processes deposit information
  • Records special billing instructions, approves credit after consultation with the General Manager
  • Records requests for special accommodation
  • Files all reservations in a systematic order for easy referral
  • Identifies commissionable reservations and secures required information
  • Informs other departments of VIP arrivals
  • Contributes to maximum occupancy and average rate by utilizing yield management
  • Maximize’s customer satisfaction and hotel revenue by promoting hotel restaurant / bar and other services and facilities to guests
  • Work varying shifts including morning, afternoons and evenings, 5 days per week;
  • To manage our channel manager system on a daily basis to ensure rates and inventory are up to date
  • Maintain confidentiality
  • To liaise with departments throughout the Hotel as required.


The ideal candidate for this position

  • 1 years’ experience in a similar role essential
  • Excellent customer care and communications skills
  • Excellent command of the English language both written and oral is essential
  • Be component to work on your own initiative and to cope well under pressure
  • Highly motivated
  • Advanced computer skills an advantage
  • The Choice Hotel Group offers excellent opportunities for career advancement.

Source : jobs.ie


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